Home / Launch Fast: Local Services / Module 5
Module 5 of 5

Reviews & Referrals

Simple Spreadsheet (Update Every Friday):
MetricThis WeekTargetActual
Jobs completed15
New reviews3
Total reviews→50
Average rating4.8+
Referrals asked5
Referrals received2
Review response rate100%
The 3 Numbers That Matter:
  1. Total reviews — social proof and search ranking
  2. Average rating — credibility threshold
  3. Referrals per month — organic growth rate
Monthly Goals:

Bizzby in Action

Riley sends you a weekly review/referral summary every Friday: new reviews, average rating, referral activity, and recommended actions for the coming week.

Action Item

Create your review/referral tracking sheet. Set your target (10, 25, 50, or 100). Update it weekly. You'll hit 50 before you know it.

Module 5 Quiz

4 questions
  1. What percentage of clients typically leave reviews without being asked?
- a) 50% - b) 10-20% ✓ - c) 80% - d) 5%
  1. When's the best time to ask for a review?
- a) When you send the invoice - b) Right after you finish the work ✓ - c) A week later - d) During the job
  1. What should you do with every review you receive?
- a) Nothing - b) Reply within 24 hours ✓ - c) Only reply to bad ones - d) Delete the bad ones
  1. How much can a referral program impact your growth?
- a) Minimal - b) 10-20% of new clients with no marketing spend ✓ - c) It's not worth it - d) Only works for big businesses

Module 5 Agent Prompt

"Kai, please set up my automated review request sequence: ask in person at completion, send text with link 24 hours later, follow up once if no response after a week. Also set up my referral tracking so I know who's referred whom."

Course Capstone: Launch Your Local Service Business

Your complete start-to-scale checklist:

Week 1: Foundation

☐ Choose your service using the 3-question framework
☐ File LLC and get EIN
☐ Open business bank account
☐ Get insurance quote (buy before first job)
☐ Buy minimum viable equipment
☐ Claim and optimize Google Business Profile

Week 2: Pricing & First Clients

☐ Calculate your cost per job and hourly rate
☐ Create 3-tier pricing menu
☐ Send 30 outreach messages (Nextdoor, Facebook, texts)
☐ Knock 30 doors or make 10 partnership calls
☐ Book your first 3 clients

Week 3: Operations

☐ Complete first 3 jobs to 5-star standard
☐ Get your first 3 Google reviews
☐ Start weekly money ritual
☐ Create your operations playbook

Month 2: Growth

☐ Systematize review requests
☐ Ask first 5 advocacy clients for referrals
☐ Optimize scheduling by location
☐ Hit 25 reviews

Month 3: Scale Decision

☐ Decide: stay solo or grow?
☐ If growing, hire part-time helper
☐ Document all systems
☐ Hit 50 reviews

Final Assessment: Are You Ready to Launch?

  1. What's the most important legal step for a new local service business?
- LLC filing - EIN from IRS - Business bank account - All of the above ✓
  1. Why should you price by the job, not by the hour?
- Clients don't want to watch the clock ✓ - It's easier to calculate - Everyone does it - Taxes are lower
  1. What's the fastest channel to get your first 3 clients?
- Google Business Profile + Nextdoor + personal outreach ✓ - Facebook ads - SEO - Billboards
  1. What's the 60/30/10 rule for money management?
- 60% profit, 30% operating, 10% taxes ✓ - 60% marketing, 30% operations, 10% savings - 60% savings, 30% taxes, 10% profit - 60% operations, 30% profit, 10% taxes
  1. What's the review ladder goal for month 3?
- 10 reviews - 25 reviews - 50 reviews ✓ - 100 reviews Score:

Certificate of Completion

Launch Fast — Local Services

This certifies that [STUDENT NAME] has completed the course and is ready to launch a local service business with confidence.

Skills demonstrated: Issued: [DATE]

Agent Prompt Library

Use these prompts with your Bizzby team:

Maya (Market Research): Kai (Operations & Communication): Riley (Finance & Data): Jordan (Marketing & Copy):
You're ready. The only thing standing between you and your business is the decision to start. Make that decision today.